⚡ Instant Support Channels
24/7 Live Chat Portal
Chat with a live customer care agent in real time. Available 24 hours a day, 7 days a week.
Launch Live Chat →Telegram VIP Channel
Get official announcements, promo codes, and fast Telegram support assistance.
Join Telegram Channel →Email Help Desk
For complex account inquiries, business partnerships, or detailed KYC review support.
Submit Ticket Below →📚 Popular Help Categories
Login & Account Help
Forgotten passwords, SMS OTP non-receipt, locked accounts.
Deposit & Cashout Support
GCash/Maya delayed transactions, reference numbers, limits.
APK App Troubleshooting
Installation blocked fixes, updating APK, app crash remedies.
KYC Identity Verification
Valid PH government IDs, selfie checks, account limits.
📝 Submit a Customer Care Ticket
Fill out the details below to receive direct response assistance from our support team within 15-30 minutes.
❓ Frequently Asked Support Questions
Q: What should I do if my deposit is not reflecting in my balance?
A: Standard GCash and Maya cash deposits reflect within 1 to 3 minutes. If delayed due to network maintenance, locate your GCash reference number SMS, open 24/7 Live Chat, and send the screenshot to our agent for instant manual crediting.
Q: Why is my APK app installation showing "App Not Installed"?
A: Go to your Android phone's Settings > Security > enable "Install Unknown Apps" for your Chrome browser. Then ensure any older version of the Gperya APK is completely uninstalled before tapping the new installation file.
Q: What are the valid IDs accepted for KYC account verification?
A: We accept primary Philippine government IDs including National ID (Philsys), UMID, Driver's License, Passport, SSS, PRC, and Postal ID. Ensure photos are clear and uncropped.